Privacy Policy

1. Introduction

CrankUp ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services.

2. Information We Collect

Information you provide: Name, email address, phone number, company name, and any details you share when booking a call, submitting a contact form, or engaging our services.

Information collected automatically: IP address, browser type, device information, pages visited, and referral source. We use cookies and similar technologies for website analytics.

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide requested services
• Schedule and manage consultations and project engagements
• Send relevant updates about our services (with your consent)
• Improve our website and service offerings
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers who assist in delivering our services (e.g., hosting, analytics, scheduling tools)
• Legal authorities when required by law

All third-party providers are bound by data protection agreements.

5. AI-Processed Data

When we build AI solutions for your business, your business data (FAQs, product information, policies) is used to train your specific AI agent. This data is not shared with other clients or used for any purpose beyond your project. You retain full ownership of your business data.

6. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption, access controls, and secure hosting. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format

9. Cookies

Our website uses cookies for analytics and functionality. You can control cookie settings through your browser. Disabling cookies may affect some website features.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of other websites.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact

For privacy-related inquiries, contact us at contact@crankup.ae.

CrankUp, Dubai, United Arab Emirates.